Set Up in 5 Minutes. Results in Days. Not Months.
Arck gives you two AI-powered tools on one platform — an AI Review Agent that monitors and responds to your Google reviews, and an AI Review Collector that gets more customers to leave reviews in the first place. Here's exactly how each one works.
Getting Started Takes Less Time Than a Coffee Run
Connect Your Google Business Profile
Click "Connect Google" and authorize Arck to access your Google Business Profile. This gives us permission to read your reviews and post responses on your behalf. It takes one click and about 10 seconds.
We request the minimum permissions needed. You can revoke access at any time from your Google account settings.
Answer 5 Questions About Your Business
We’ll ask about your business’s tone (warm and friendly? professional and clinical?), your specialties, how you want to handle negative reviews, and your preferred automation level. This is how the AI learns to sound like you — not like a generic chatbot.
Go Live — Arck Starts Working
That’s it. Arck immediately starts monitoring your Google Business Profile. Within minutes, the AI has analyzed your existing reviews, learned your patterns, and is ready to respond to the next one. Your first AI response could be live within hours.
AI Review Agent: Your 24/7 Reputation Manager
The AI Review Agent watches your Google reviews around the clock and takes action the moment a new one appears. Here's the workflow:
A New Review Appears on Google
The moment a customer leaves a review on your Google Business Profile, Arck detects it — typically within minutes. The AI reads the full review text, analyzes the sentiment, identifies key topics (wait time, staff friendliness, service quality), and assigns a priority level.
What you see:
Real-time notification in your Arck dashboard and an email alert: "New 5-star review from Sarah M. — mentions great service, friendly staff, and quick turnaround."
The AI Writes a Contextual Response
This isn’t a template. The AI considers the reviewer’s specific comments and sentiment, your business’s tone and voice, the services mentioned, whether the review is positive, mixed, or negative, and your response history (so it doesn’t repeat the same phrases). The result is a response that reads like a real human at your business wrote it.
Positive Reviews: Published Automatically
For 4-star and 5-star reviews, the AI publishes the response directly to Google — no action required from you. The average response time? Under 2 hours. That’s faster than 94% of local businesses.
Configuration note:
If you prefer to approve every response before it goes live, you can switch to "approval mode" in your settings. Most businesses start there and switch to autopilot within a week.
Negative Reviews: Escalated With a Context Briefing
For 1-star, 2-star, and 3-star reviews, Arck does NOT auto-publish. Instead, it sends you an escalation alert with the full review text, sentiment analysis, key topics identified, a suggested response draft, and recommended actions. You decide how to respond.
Why we don’t auto-publish negatives:
Negative reviews require a human touch. A misstep in a public response can escalate a bad situation. Arck gives you the tools to respond quickly and thoughtfully — but keeps you in control where it matters.
AI Review Collector: Turn Every Visit Into a Review Opportunity
Most businesses send a “Please rate us!” email that goes straight to the spam folder. Arck's AI Chatbot has a real conversation with your customers — and gets 48% of them to complete the process.
A Customer Gets a Review Request
After a visit, you send a review request through Arck — either manually from the dashboard, via a shareable link, or through an automated trigger. The customer receives a friendly SMS message or sees a web-based chatbot.
A Natural Conversation — Not a Survey
When the customer clicks the link, they don't see a star-rating form. They see a friendly, conversational AI that asks how their experience went in natural language.
People respond to conversations. They ignore surveys. Our conversational approach gets a 48% completion rate — compared to 29% for traditional star-rating forms. That's 65% more completed review requests.
Happy Customers Go Straight to Google
When the chatbot detects positive sentiment, it asks them to share their feedback on Google — with a direct, one-click link to your Google review page. No extra steps. No friction. Just: “Would you mind sharing that on Google?” Most customers say yes.
Unhappy Customers Share Feedback Privately
When the chatbot detects negative sentiment, it changes course. Instead of asking the customer to leave a Google review, it offers a private channel: “We're sorry to hear that. Would you mind sharing a bit more so our team can follow up?” The feedback goes directly to your Arck dashboard.
FTC Compliance: The Review Firewall does NOT block customers from leaving public reviews. Every customer can still navigate to Google and leave a review on their own. The chatbot simply offers unhappy customers a more constructive outlet. This is fully compliant with FTC guidelines on review solicitation.
Ready to see this in action?
Start Your Free 14-Day TrialEverything in One Place
Your Arck dashboard is where you see the full picture:
Avg Rating
4.8
This Month
47
+215%
Response Time
1.4h
Avg
Firewall Catches
3
This month
Recent Reviews
Best experience ever! The whole team was incredibly helpful...
RespondedGreat service, minimal wait time. The new location is bea...
AI Draft ReadyMy kids actually look forward to coming here now. The sta...
RespondedReview Feed
Every Google review, with AI analysis, response status, and sentiment tags. Filter by rating, date, or status.
Response Queue
Reviews waiting for your approval (if you’re in approval mode). AI drafts ready to publish with one click.
Review Collector Stats
How many chatbot conversations were started, completed, and converted to Google reviews. Your completion rate. Your Review Firewall captures.
Alerts & Escalations
Negative reviews flagged for your attention, with context briefings and suggested responses.
Analytics
Review volume over time. Average rating trends. Response time. Sentiment breakdown.
See It for Yourself. Set Up Takes 5 Minutes.
Connect your Google Business Profile, answer 5 questions, and Arck goes to work. Your first AI response could be live within hours.
No credit card required. No contracts. Cancel anytime. FTC compliant. Built for growing businesses.