Give Every Customer a Direct Line to Your Team.
Not every experience is perfect. Arck's Service Recovery flow offers every customer a private channel to reach your team directly — alongside the public Google review link, which is always shown. You resolve the issue faster, the customer feels heard, and public reviews are never blocked.
Direct Private Feedback Channel
Every customer — happy or not — sees the same review request and the same Google review link. Customers who want to share concerns can also reach your team directly through a private channel. It's an addition to the public path, never a replacement.
Real-Time Sentiment Signals
Arck scores sentiment in real time as customers respond. Your team gets an early signal when someone is upset, so you can reach out proactively with a phone call or personal reply — hours, not days.
Service Recovery Workflows
Private feedback is routed to your team with full context — what happened, how the customer feels, and suggested next steps. Turn a frustrating moment into a recovered relationship with a structured follow-up playbook.
Every Recovered Customer Is Revenue You Keep.
Deploy Service Recovery in 5 minutes. 14 days free. FTC-compliant by design — every customer always sees the public review link.