The Right Person Sees the Right Review, Instantly.
Not every review needs the same response. Arck's Smart Escalation triages incoming reviews by sentiment, risk level, and topic — routing critical issues to the right team member while the AI handles routine responses autonomously.
Sentiment & Risk Scoring
Every review is scored on a multi-dimensional scale: sentiment (positive to negative), risk (low to critical), and topic (service, billing, wait time, etc.). High-risk reviews get escalated immediately.
Role-Based Routing
Billing complaints go to your office manager. Clinical concerns go to the practitioner. General praise gets an AI response. Each review reaches exactly who needs to see it.
Real-Time Alerts & SLAs
Critical reviews trigger instant notifications via SMS, email, or Slack. Set response time SLAs and track compliance — no review falls through the cracks.
Stop Treating Every Review the Same.
Deploy intelligent review triage in 5 minutes. 14 days free. Let AI handle the routine so your team focuses on what matters.