Catch Negative Feedback Before It Goes Public.
Not every patient experience is perfect. Arck's Review Firewall detects dissatisfaction early and routes unhappy patients to a private resolution flow — giving you a chance to fix the issue before it becomes a 1-star review on Google.
Private Feedback Interception
When the AI detects negative sentiment, it redirects the patient to a private feedback form instead of a public review site. You get the feedback. The public doesn't get the 1-star rating.
Real-Time Sentiment Detection
The firewall analyzes patient responses in real time, scoring sentiment before any review is posted. Negative signals trigger the private resolution path automatically.
Service Recovery Workflows
Intercepted negative feedback is routed to your team with full context — what happened, how the patient feels, and suggested resolution steps. Turn a near-miss into a recovered relationship.
Every Negative Review You Prevent Is Revenue You Protect.
Deploy the Review Firewall in 5 minutes. 14 days free. Stop losing patients to preventable 1-star reviews.